Privacy Policy

1. Information We Collect

From Your Website Visits

• • Pages visited and time spent on each
• • Device type and operating system
• • Referring website or search term
• • General geographic location (city/region level)

From Contact Forms

When you submit a contact form, inquiry, or support request, we collect:

• • Name and work email
• • Company and job role
• • Topic of inquiry
• • Message content
• • Any attachments you include

From Project Engagements

If you become a client, we collect operational and business data necessary for the project:

• • Data schemas and sample records (for auditing and analysis)
• • System architecture and technical documentation
• • Business process descriptions
• • Contact information for your team members

2. How We Use Your Information

• To Respond to Inquiries: We use contact form information to respond to your questions and proposals.
• To Deliver Services: If you engage us for a project, we use project-related data to design and build data systems on your behalf.
• To Improve the Website: We analyze website visitor behavior to improve usability and content.
• To Communicate Updates: We may email you with service updates, important announcements, or follow-up information you've requested.
• For Legal Compliance: We use information to comply with applicable laws and respond to lawful requests.

3. Data Retention

• Contact Inquiries: We retain for 2 years to support follow-up communications and sales purposes.
• Client Project Data: We retain during the project and for 2 years after completion for support and documentation purposes. You can request deletion earlier.
• Website Analytics: We retain anonymized analytics data for 12 months.
• Support Records: We retain support communications for 3 years to address ongoing support needs and track incident history.

4. Cookies and Tracking

Our website uses minimal tracking:

• Essential Cookies: We use cookies for basic website functionality (session management).
• Analytics: We use basic analytics to understand visitor counts and page traffic. No personally identifiable information is automatically tracked.
• No Third-Party Tracking: We do not use Facebook Pixel, Google Analytics with identifiers, or other third-party tracking services that identify individuals.

5. Data Security

We implement technical and organizational security measures to protect your data:

• • Data in transit is encrypted using HTTPS
• • Access to sensitive information is restricted to authorized team members
• • We conduct regular security assessments
• • Client data used in projects is stored in secure cloud environments with encryption at rest

However, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and contact us if you suspect a security issue.

6. Your Rights

You have the right to:

• Access: Request a copy of personal data we hold about you
• Correction: Ask us to correct inaccurate information
• Deletion: Request deletion of your information (subject to legal obligations and ongoing project needs)
• Opt-Out: Unsubscribe from marketing communications at any time

To exercise these rights, contact us at hello@rivetlinedataworks.com.

7. Third-Party Services

Our website is hosted by B12. We also use:

• • Email service providers for transactional messages
• • Cloud hosting providers for website and service delivery

We select vendors that meet security and privacy standards. You can review their privacy policies independently.

8. International Data Transfers

Rivetline Data Works is based in the United Kingdom. Information collected from our website may be processed in the UK or in secure cloud environments globally. By using our website, you consent to this processing.

9. Contact Us

If you have privacy questions, concerns, or wish to exercise your rights, please contact us:

10. Policy Changes

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by updating the effective date and, if applicable, by requesting your consent. Your continued use of our website constitutes acceptance of the updated policy.